Privacy Policy & ToC

Effective Date: June 4, 2025
Website: http://www.hangarindy.com
Business Name: The Hangar Indy

At The Hangar Indy, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data, particularly in relation to email and SMS marketing communications through booking platforms, website forms, and chatbot interactions.

1. Information We Collect

We collect information through the following sources:

a. Rezdy Bookings

When you book a tour through our Rezdy booking platform, we collect:

• Full name

• Email address

• Phone number

• Tour date and time

• Optional drink selection

b. Website Forms (Gravity Forms)

When you fill out a form on our website (e.g., drink pre-order form, contact forms), we collect:

• Full name

• Email address

• Phone number

• Selected tour date and time

• Drink preferences

• Any additional information voluntarily provided

c. Chatbot Interactions

When you interact with our chatbot:

• Anonymous usage data is recorded for performance and support

• If you explicitly request to speak with a human or agent, your phone number and messages may be routed to our Twilio-based SMS system for follow-up

• No marketing messages are sent via chatbot SMS unless a user initiates contact or asks for agent interaction

2. How We Use Your Information

We use your data only for the following purposes:

a. Email Communication

• To confirm bookings and send reminders

• To follow up on form submissions or inquiries

• To provide information about events, promotions, or offerings if you have opted in

b. Text Messaging (SMS)

• To send time-sensitive updates related to your booking or drink selection

• To follow up via SMS only if you opted in on the form or requested human assistance via chatbot

• Message frequency varies and message/data rates may apply

We never sell, rent, or share your personal information with third parties for their own marketing purposes.

3. Proof of Consent (Opt-In)

We collect and document consent before sending any marketing-related communication:

a. Rezdy Booking Consent

b. Website Form Consent

c. Chatbot Consent

No SMS communication is sent unless the user explicitly requests to speak with an agent or human. Only then is Twilio SMS used for follow-up.

SMS Marketing & Notifications

By providing your phone number at checkout, on our website, or through any opt-in form, you consent to receive marketing text messages at the number provided. Messages may be sent via an automatic telephone dialing system or other technology. Consent is not a condition of any purchase. Message frequency may vary. Message and data rates may apply.

You can opt out at any time by replying STOP to any message you receive from us. For help, reply HELP or contact us.

We respect your privacy and your data.

4. Data Security and Retention

We use secure servers and industry-standard security protocols to store and protect your data. Personal information is retained only as long as necessary to fulfill the intended communication or transaction and then securely deleted or anonymized.

5. Your Rights

You may opt out of marketing communications at any time:

• Email: Click the unsubscribe link at the bottom of any email

• SMS: Reply “STOP” to any text message

• Chatbot: Simply indicate that you no longer wish to receive messages

6. Contact Us

For any questions about this policy or to request access to or deletion of your personal data, contact us here.